Политика за испорака

Welcome to Puro Connoisseur! We are committed to delivering your orders swiftly and securely. Our shipping operations are managed with the highest standards, ensuring a seamless experience from our warehouse to your doorstep. Please review the details of our shipping policy below:

Order Processing Time

• All orders are processed within 1-3 business days.

• Custom or pre-order items may require additional time for preparation, which will be clearly indicated at checkout.

Shipping Destinations

• We ship domestically across the United States and internationally to most countries. Please note that some restrictions may apply to specific regions due to local regulations.

Shipping Methods

We offer two shipping options to meet your needs:

1. Standard Shipping: Reliable delivery for those who prefer a cost-effective option.

2. Fast Shipping: For expedited delivery when you need your order quickly.

Shipping options and estimated delivery times are shown at checkout.

Estimated Delivery Times

• Domestic (United States):

• Standard Shipping: 3-5 business days

• Fast Shipping: 1-3 business days

• International:

• Standard Shipping: 7-15 business days

• Fast Shipping: 4-7 business days

Please note: Delivery times are estimates and may vary due to external factors like customs clearance or unforeseen delays.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

• Free shipping is available on qualifying orders over a specified amount. Details will be provided during checkout.

Customs and Duties

• For international orders, any applicable customs duties, taxes, or fees are the responsibility of the customer. These charges vary by country and are not included in the shipping costs.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can monitor your shipment’s progress in real-time to stay updated on its status.

Shipping Issues

• If your order is delayed, lost, or arrives damaged, please contact us at info@puroconnoisseur.com. We will resolve the issue promptly.

• Claims for missing or damaged items must be submitted within 7 days of delivery.

Returns and Exchanges

• For information on returns, please visit our Return Policy. Customers are responsible for return shipping costs unless the return is due to an error on our part.